eSIM FAQs
Clear up all your doubts about what an eSIM from Mundo eSIM is and how it works.
An eSIM is a virtual SIM card that allows you to connect to the internet without inserting a physical SIM card. Simply scan a QR code, download the profile, and activate your data plan in minutes. It’s ideal for staying connected while traveling.
The process is simple:
- Purchase your eSIM from our website.
- Receive your QR code by email.
- Scan the QR code from your phone’s settings.
Activate the eSIM before or during your trip, whichever you prefer. Remember to have a WiFi connection to complete the installation.
Yes, the eSIM is independent of your physical SIM, allowing you to continue using your usual number for calls or messages while browsing with the Mundo eSIM eSIM.
You will receive your eSIM instantly in your email after making the payment. You will always have quick access to install it before or during your trip.
Connect at 5G, LTE, or 4G speeds like any data line, but keep in mind that connection stability will still depend on your area, and some remote areas with poor coverage may have slower connection speeds.
Go to your phone settings, specifically to the SIM card manager, and you should be able to remove it from there.
You can transfer it once, but we recommend planning ahead which phones will use the eSIMs, because if it is transferred to the second device, it cannot be transferred back to the initial/original device.
Most mid-range and high-end phones from 2018 onwards are compatible, such as iPhone XR or higher, Samsung Galaxy S20 or higher, Google Pixel, and others. Always check our updated list of compatible devices before purchasing.
Yes, in most destinations you can use your International eSIM as a hotspot to share internet with other devices, although some countries may have limitations. Check the plan details before purchasing.
When you use up the allowance included in your plan, you can purchase an additional package to continue browsing without interruption. We will notify you before your allowance runs out so you don’t get left without internet access.
We offer 24/7 customer service via chat or email. Our team will guide you step by step to resolve any issues with your eSIM.
To find out if your cell phone is compatible with eSIM, visit this article here.
WIFI is required to set up your eSIM, so we recommend activating it just before your departure or waiting until you reach your destination. The essential factor to consider is that you have WIFI to set it up.
Yes, data roaming must be enabled for the best coverage. Don’t worry, there are no additional charges if the eSIM was set up correctly.